care + warranty

At European Bedding, we want your investment in lifestyle mattresses and bedding to deliver years of comfort and support. Below you’ll find warranty details, product care recommendations, and maintenance tips to help you keep your mattress in the best possible condition.

Best mattress for lower back pain offering spine support and comfort.

Lifestyle Mattresses

Warranty Information

All stocked European Bedding latex mattresses comply with the European Eco-label standard which specifies that a latex mattress core should not lose more than 25mm height and not more than 20% of its firmness. If this should occur, European Bedding will compensate the purchaser according to the age of the mattress as follows:

Mattresses less than 1 year old receive a free replacement of the mattress core.
Mattresses between 1–3 years old receive 70% of the cost of a new mattress core.
Mattresses between 3–5 years old receive 40% of the cost of a new mattress core.
Mattresses between 5–8 years old receive 20% of the cost of a new mattress core.
Mattresses between 8–10 years old receive 10% of the cost of a new mattress core.

Our 100-Day Trial

We are committed to delivering the best sleeping products to all of our customers. We offer a 100-day trial for all of our latex mattresses.

During this trial period, should you discover that the mattress you purchased is too firm or too soft, you can request a change of the mattress core free of charge (Perth Metro area only).

We want to make sure you get the right feel for your new mattress. However, if the second mattress core is still not right for you, we can change the feel of the core again, but we will then charge a nominal fee to cover our transport costs (Perth Metro area only: AUD95). The timing of the exchange depends on the availability of the cores.

This 100-day trial does not apply to customised mattresses and does not include the ergonomic slatted bed bases nor bedding accessories. To be entitled to a mattress density swap, the mattress must not be found dirty, marked, damaged or abused when inspected by the European Bedding staff.

Delivery Policy

We take care to ensure every order arrives safely and on time. Our delivery options are designed to be flexible, transparent, and easy to arrange.

For purchases below AUD 400

A flat delivery fee of AUD 15 applies across Australia (non-bulky items only: sheets, pillows, quilts, and wool toppers).

For purchases above AUD 400

Delivery is free across Australia (non-bulky items only).

For bulky items such as mattresses and beds

Delivery charges depend on your purchase and location. Exact costs for metro areas will be displayed at checkout. For regional and remote areas, we will contact you within 24 hours during business hours to provide a delivery quote and arrange shipping.

Delivery Disclaimer

Please note we only deliver within Australia.

Product Care & Maintenance

We recommend turning your latex mattress every four to six months. For example, you can rotate 180°, flip the mattress upside down and, where you have a partner, swap the mattresses from side to side.

Doing this regularly will ensure you evenly distribute pressure by continually sleeping on different parts of the mattress. The latex should never be exposed to UV or direct sunlight as this can decompose the latex.
To clean the core (only if necessary), simply use a damp cloth, rub lightly on the affected area and then let it dry in a dark room.

You can also increase the shelf life of your latex mattress and reduce the regularity of cleaning by adding a mattress protector onto your bed as soon as you purchase it.

Optimise Your Sleep Conditions

For optimal sleeping conditions, we recommend ventilating your room every day and using a slatted base rather than a plank or box spring, as this will help to promote optimal support and breathability of your mattress.

We also recommend that you pull back your sleeping covers (blankets, duvets etc.) to properly air your mattress.

Please note, European Bedding abides by Australian Consumer Law, meaning our valued customers are always fully protected at all times. Whilst our products are known for their quality and reliability, we also provide a warranty to protect your purchase and to offer peace of mind once you take home your purchase.